Kim was efficient, patient and very professional with her advice. I contacted Crandall Office a couple of times and spoke to the wonderful Ms Kim K who helped me select a good chair based on my usage and specific needs. Whilst I was a little nervous about spending quite a bit more than I'm used to spending on an office chair, the reviews (and my aging back) swayed me. I recently purchased a Steelcase Amia chair taking advantage of an offer on Crandall Office Furniture. The bottom line is, if you are in the market for a new chair, and don't mind buying a refurbished (like new) chair and saving a few hundred bucks, give Crandall a try. The chair was in great shape, smelled good and fresh and wasn't too hard to put together either. It's not often that you get customer service that leaves an impression but this was one of those times. went way above and beyond to make sure I was happy, and was extremely patient and was very understanding. While I'm still deciding whether or not I'm thrilled with the Steelcase Leap v2, I can say for sure that Crandall provided me with EXCELLENT customer service. I was a bit skeptical about buying a refurbished chair from a site I had never heard of, but with their 30 day money back guarantee I figured I had nothing to lose. After doing a bunch of research, I decided to give Crandall a shot since they had glowing reviews.
I was in the market for an ergonomic chair, as I spend a lot of my free time and my desk and was experiencing discomfort with my current chair. You will receive tracking information via email when your order has shipped. We provide assembly instructions with every desk and have an assembly video you can watch here: Ĭrandall Office Furniture’s shipping hours are Monday – Thursday 8am-3pm EST.Īll products ship via UPS Ground from our Greenville, Michigan facility, transit times will vary depending on ship-to location. Shipping & Assembly:Īll of our Crandall Office Furniture ErgomatIQ Desks ship partially dissembled. (please keep the box until you’re 100% sure you’re keeping your desk).ĭesks with significant visible wear or damage, will incur a 15% restocking fee. Returned desks must be in the same condition as received and returned in the original box. We’ll send you a return shipping label and refund your entire purchase price once the desk has been received and inspected. We are confident you will love your desk, but if for any reason you don’t, contact us for a no-hassle free return within 30 days of receiving your chair. Warranty only applies to the product Crandall Office Furniture is not responsible in any way for loss, inconvenience, or any other special damages caused by any defect. Warranty is null and void if the product is subject to negligence, abuse, misuse, or modification. This warranty is good up to the stated manufacturer’s weight limits / capacity, which is 250lbs for the Crandall Office ErgomatIQ Desk. In the event of a failure, Crandall Office Furniture will send replacement parts with installation instructions – installation labor costs are not covered. All electronic components, mechanical, and structural components are warranted for 5 years against manufacturing defects in material and workmanship by Crandall Office Furniture. All of our ErgomatIQ Desks are covered by our 5 year warranty.